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FAQs



Click here for payment information.

I paid on time, why isn’t my payment posted?
Due to the increased volume of payments received, processing may be delayed near our closing date. Postmark is honored for all timely payments submitted and any penalty charges accrued will be removed once the timely payment is posted.

E-check and credit card payments require 3-5 business days for processing; the date the payment was submitted is the posting date and is the date considered for timely payment.

Please allow 7-10 days, after the close of the collection, to complete posting of all timely payments.

Will you have extended hours during this collection for the taxpayers?
Yes. On the closing day of the tax collection, Thursday, January 26, 2017, our office hours are: 8:00 a.m. – 7:00 p.m.

Can I pay my taxes online?
Yes. Click here to view and pay your real estate tax bill online via e-check (no additional cost) or debit/credit card (fee added).

How much is the credit card fee?
Official Payments charges a transaction fee of 2.45% with a $3.95 minimum for credit card payments; 1% with a $1.00 minimum for debit card payments. Debit card payments made in-person are charged a $3.95 flat fee.

I don’t have a US Bank account, can I still pay by e-check?
Yes. You do not need a US Bank account to submit payment by e-check. The Treasury contracts with US Bank to process online payments.

Do I have to register to pay online?
No. Click “Pay Without Registering” to bypass this option.

How will I know my online payment was submitted?
Check your email for a confirmation page. Please keep this information as record of your receipt. If you do not receive a confirmation page, the payment was not properly submitted. Contact your bank or credit card company to confirm the transaction was completed.

Can I pay by check over the phone?
No. Official Payments only accepts debit/credit card payments.

What happens if I do not pay my real property taxes?
If there is an unpaid balance for your current taxes after our collection closes on Thursday, January 26, 2017 you will be considered past due. There is a 5% penalty charge assessed if full payment is received between Friday, January 27, 2017 and Sunday, February 5, 2017. The assessment of a 10% penalty will begin on Monday, February 6, 2017. Postmark is not honored for late payments.

My payment was returned, why does it still show as paid on your website?
Our records may need updating. If you have received notice of a return payment from your bank, please be advised, this will ultimately reflect in your payment history. Submit a replacement payment to correct the transaction.

May I contest penalty charges?
Yes. Complete and return the “Remission of Late Payment Penalty” application to:

Cuyahoga County Treasurer
2079 East 9th Street
Cleveland OH 44115

You may also return the completed application via fax to: 216-443-7463.

I can’t make my payment online or over the phone, why?
The online and payment by phone options may not apply for parcels in a foreclosure or tax lien status. Please call: 216-443-7420 for additional information.

I just moved into this house recently. The previous owner is responsible for this bill. Why did you send it to me?
Technically, the owner of record at the time the bill is due is responsible for debts owed on the property. However, if there was a purchase agreement between buyer and seller, please review it to determine each party’s responsibilities on this and all other matters involved in the transfer of the property. If you are unsure how to read the agreement, please seek assistance from the mortgage or title company that handled the transaction.

I pay my taxes with my mortgage payment every month. Why did you send me this bill?
The owner is responsible for timely payment of their taxes. Bills are sent directly to the taxpayer if there is a tax adjustment or if for any reason the link between the mortgage company and our billing department was disrupted (i.e. refinancing, sold mortgage). If you received the bill, forward it to your mortgage company. Information about where this should be sent is usually available on the rear of the mortgage statement or bill.

I want to pay my taxes by the end of the year, what is the latest I can send my payment to the Treasury?
Taxpayers that wish to make their payments before the end of the calendar year should obtain a stamped paid receipt from Treasury by 4:30 p.m. on December 31st. Even with a December 31 postmark, check payments will not be processed until the following business day (or later). Taxpayers should consult with an IRS advisor for information about how and what property taxes they can claim. Cuyahoga County Treasury is not able to provide advice in this area.

Am I eligible for the Homestead Exemption?
Homestead Exemption is a credit on property tax bills available to homeowners aged 65 (+) residing in their home with qualifying income or any individual totally and permanently disabled with qualifying income. For more information or to apply, contact the Cuyahoga County Fiscal Office at: 216-443-7050 or visit the Fiscal Officer’s website: http://fiscalofficer.cuyahogacounty.us.

What if I don’t want others to be able to see my tax information on your website, can you remove the information?
In general, Cuyahoga County real estate tax information is a public record. The tax information provided online contains the same information as that found on a tax bill.

What are the collection closing dates for my Manufactured Home?
First Half: March 1st
Second Half: July 31st